BOOKING TERMS AND CONDITIONS

COVID-19

We are taking a flexible approach to bookings for 2021/22. You can book your holiday safe in the knowledge that if you are unable to come due to Government COVID-19 restrictions nationwide,

in your area or ours we will do our best to assist you.

We strongly recommend that you take out insurance to cover your holiday as once you have booked you are liable for the full cost if you have to cancel for something non COVID-19 related.

We will review each booking on an individual basis. 

We ask you not to book if the law prevents you visiting or staying with us, or if Government guidance means that you should not visit or stay with us even if the law still allows you to. 

The Rights in this clause are additional to any other rights either of us may have in our terms and conditions.

Under the following circumstances:

  • If our park has to close.

  • If Government restrictions change after you have booked and you are unable to come due to localised restrictions in your postcode (no non-essential travel). Either of us has the right to cancel your holiday.

  • Government guidance changes after you book your holiday and you are considered ‘high risk’ and have to shield. (GP letter required)

  • You or a member of the booked party test positive for COVID-19 (proof required) less than 28 days before travel.

 

We will offer:

 

  1. Alternative dates (availability permitting)

  2. A credit note valid for 12 months.

  3. Refund.

 

We prefer that you re-arrange or postpone but will always allow you to cancel where the law gives you the right to do so.

STANDARD POLICY

TOURING CARAVAN / MOTORHOMES

We strongly recommend that you take out insurance to cover your holiday as once you have booked you are liable for the full cost if you have to cancel.

We review every booking on an individual basis.

  • We prefer that you re-arrange or postpone your booking.

  • We will offer a refund if you have to cancel your holiday up to 28 days before arrival. (Administration charge of £10)

  • We are happy to re-arrange any bookings up to 7 days before arrival if our availability allows or offer a credit for a future booking with no administration charge.

  • If you do not show up on your booked arrival date then we will cancel your booking and retain the balance as a cancellation charge.

 

HOLIDAY HOMES

We strongly recommend that you take out insurance to cover your holiday as once you have booked you are liable for the full cost if you have to cancel. 

  • We are happy to re-arrange bookings up to 28 days before arrival if our availability allows or offer a credit note        (valid for 12 months) for a future booking with no administration charge.

  • If you cancel your booking up to 28 days before arrival you will loose your £100 deposit. 

  • If you cancel your booking between 14-28 days before arrival you will loose 25% of any money paid.

  • If you cancel your booking up-to 14 days before arrival you will loose 50% of any money paid.

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